ACADEMIC INFORMATION AND COLLEGE POLICIES RASMUSSEN COLLEGE Academic Appeals and Grievance Policy Rasmussen College broadly recognizes the rights of internal and external people or entities that have dealings with the College to present a complaint through an impartial procedure. The Academic Appeal Procedure must be used for a complaint regarding a final grade or program-specific academic policy. All other complaints follow the Grievance Procedure. For purposes of this policy, the following terms are defined: “complainant” is the aggrieved person or entity that has dealings with the College; “grievance” is an expressed feeling of dissatisfaction held by a complainant regarding an action taken by the College or by members of the College community; “student” means a current student. Complainants are assured that no adverse action will be taken by the College or any of its representatives for registering an academic appeal or grievance. The College will investigate and attempt to resolve each academic appeal and grievance made under this policy. Academic Appeal Procedure The following procedure must be followed for a grade appeal or appeal regarding a program-specific academic policy: 1. The student must submit a written appeal to their instructor’s “@rasmussen.edu” email address. Grade appeals must be submitted within five business days after grades have been posted to the student’s record. Appeals related to a program-specific academic policy must be submitted within ten business days. a. Please note the instructor’s “@rasmussen. edu” email address can be found in the course syllabus and is different from “course mail.” b. The written appeal must include a detailed explanation as to why an appeal should be considered, and must clearly state the student’s desired outcome (e.g., that a new grade should be assigned, or that the student is willing to resubmit work or repeat the course). c. The instructor will consider the appeal and respond to the student via email within seven business days from the date the appeal was submitted. 2. If the student is unsatisfied with the instructor’s decision and desires to pursue the appeal further, a formal appeal request may be submitted to the academic or nursing dean by completing the Rasmussen College Academic Appeal Request Form. a. A copy of this form and contact information for the academic or nursing dean can be obtained from the student’s advisor. b. The form can be completed electronically or by hand and emailed or submitted in person. c. The Academic Dean or Nursing Dean will consider the appeal and will respond to the student via email within seven business days from the date the appeal form was submitted. 3. If the student is unsatisfied with the Academic Dean or Nursing Dean’s decision and desires to pursue the appeal further, the student may appeal to the Academic Appeals Committee. Such an appeal can be submitted to the Academic Appeal inbox at
[email protected], and must include the following: a statement of appeal, all related documentation, and a completed copy of the Academic Appeal Request Form. A response will be provided to the student from the committee chairperson within 30 business days of receipt. All committee decisions are final. Grievance Procedure The following grievance procedure should be followed by the complainant: 1. The complainant should first make a reasonable effort to resolve the grievance directly with the person or entity he/ she feels caused his/her complaint. 2. If after this reasonable effort, the grievance has not been resolved to the complainant’s satisfaction, a request for further action should be made in a detailed writing to the Campus Director within ten business days of the grievance. The Campus Director will initiate an investigation within ten business days of receiving the written grievance, and will then attempt to resolve the matter and will issue a decision to the complainant. 3. If a complainant desires to further appeal a decision, a written statement must be submitted to the Vice President of Student Affairs within 15 business days of the Campus Director’s decision. A response will be given within 30 business days. A record of each grievance and academic appeal, including its nature and disposition, shall be maintained, for all programs, by the College. Complainants and students may also contact: • Commission for Independent Education, Florida Department of Education, 325 West Gaines Street, Suite 1414, Tallahassee, Florida 32399; Phone: 888-224-6684 • Illinois Board of Higher Education, 431 East Adams, Second Floor, Springfield, IL 62701; Phone: 217-782-2551 • Kansas Board of Regents, 1000 SW Jackson Street, Suite 520, Topeka, KS 66612; Phone: 785-296-3421 • Minnesota Office of Higher Education, 1450 Energy Park Drive, Suite 350, St. Paul, MN 55108; Phone: 651-642-0533 • North Dakota University System, 1815 Shafer Street, Suite 202, Bismarck, ND 58501-1217; Phone: 701-328-2960 • State of Wisconsin Educational Approval Board, 431 Charmany Drive, Suite 102, Madison, WI 53719; Phone: 608-266-1996 • The Higher Learning Commission, 230 South LaSalle Street, Suite 7-500, Chicago, IL 60604; Phone: 800-621-7440 or 312-263-0456, www.hlcommission.org Disclosure Policy Availability of financial information regarding the College may be requested from the Chief Financial Officer. Rasmussen College is currently authorized or licensed* to operate in: Alabama, Arkansas, Delaware, Florida, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, North Dakota, Wisconsin, and Wyoming. Rasmussen College will continue to monitor developments in state laws in each state in which it enrolls students and, if authorization or licensure is or becomes necessary, will work to obtain such additional approvals.* Alabama Residents: School of Education Alabama Students: Contact the Teacher Education and Certificate Division of the Alabama State Department of Education at 334-242-0035 or alsde. edu to verify that these programs qualify for teacher certification, endorsement, and/or salary benefits. STATE CONTACT INFORMATION FOR STUDENT COMPLAINTS ALABAMA Alabama Commission on Higher Education P.O. Box 302000 Montgomery, AL 36130 ache.state.al.us/federal-reg.pdf Alabama Department of Postsecondary Education P.O. Box 302130 Montgomery, AL 36130 accs.cc/complaintform.aspx ALASKA Alaska Commission on Postsecondary Education PO Box 110505 Juneau, AK 99811
[email protected] akadvantage.alaska.gov/EDUCATOR- SCHOOL/Postsecondary_Institutions/ Consumer_Protection.aspx 114 rasmussen.edu ARIZONA Arizona State Board for Private Postsecondary Education 1400 West Washington Street, Room 260 Phoenix, AZ 85007 azppse.gov/student_info/compliance.asp ARKANSAS Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education 114 East Capitol Ave. Little Rock, AR 72201
[email protected] adhe.edu/SiteCollectionDocuments/ AcademicAffairsDivision/Delores/APPENDIX%20 J%20Student%20Grievance%20complaint%20 process%20%20new.pdf Arkansas State Board of Private Career Education 501 Woodlane, Suite 312S Little Rock, AR 72201
[email protected] sbpce.arkansas.gov/students/ Pages/complaintProcess.aspx CALIFORNIA Approved Institutions: California Bureau of Private Postsecondary Education P.O. Box 980818, West Sacramento, CA 95798
[email protected] bppe.ca.gov/forms_pubs/complaint.pdf Exempt Institutions: Attorney General’s Office California Department of Justice Attn: Public Inquiry Unit P.O. Box 9044255 Sacramento, CA 94244 ag.ca.gov/contact/complaint_form.php?cmplt=PL COLORADO Colorado Department of Higher Education 1560 Broadway, Suite 1600 Denver, CO 80202 highered.colorado.gov/Academics/Complaints/ default.html highered.colorado.gov/DPOS/ Students/complaint.html CONNECTICUT Connecticut Office of Financial and Academic Affairs for Higher Education 61 Woodland Street Hartford, CT 06105 860-947-1800,
[email protected] Non-degree institutions: ctdhe.org/ POSA/pdf/CP2ComplaintForm.pdf Connecticut Department of Consumer Protection 165 Capitol Avenue, Room 110 Hartford, CT 06106
[email protected] ct.gov/dcp/lib/dcp/Consumer_Statement_ CPFR-2.pdf Consumer Complaint Hotline: 800-842-2649 DELAWARE Delaware Higher Education Office Carvel State Office Building, 5th Floor, 820 North French Street Wilmington, DE 19801
[email protected] Delaware Attorney General Consumer Protection Wilmington: 820 North French Street 5th floor Wilmington, DE 19801
[email protected] DISTRICT OF COLUMBIA District of Columbia Office of the State Superintendent of Education Education Licensure Commission 810 First Street, NE, 9th Floor Washington, DC 20002 osse.dc.gov/sites/default/files/dc/ sites/osse/publication/attachments/ complaint_form_4_11.pdf FLORIDA Florida Commission for Independent Education 325 West Gaines Street, Suite 1414 Tallahassee, FL 32399-0400 fldoe.org/cie/complaint.asp GEORGIA Georgia Nonpublic Postsecondary Education Commission 2082 Easy Exchange Pl. #220 Tucker, GA 30084 www.gnpec.org rules.sos.state.ga.us/docs/392/5/06.pdf HAWAII Hawaii State Board of Education P.O. Box 2360 Honolulu, HI 96804
[email protected] hawaii.gov/dcca/ocp/consumer_complaint IDAHO Idaho State Board of Education Attn: State Coordinator for Private Colleges and Proprietary Schools 650 West State Street P.O. Box 83720 Boise, ID 83720-0037 ILLINOIS Board of Higher Education Illinois Board of Higher Education 431 East Adams, 2nd Floor Springfield, IL 62701
[email protected] Institutional Complaint Hotline: 217-557-7359 INDIANA Indiana Board for Proprietary Education Attn: Director of Regulatory Compliance 302 West Washington Street, Room E201 Indianapolis IN 46204 in.gov/che/2744.htm Department of Workforce Development, Office of Career and Technical Schools Complaint Adjudicator DWD/Office of Career and Technical Schools 10 North Senate Avenue, Suite 203 Indianapolis, IN 46204 in.gov/dwd/files/StudenComplaintForm.pdf IOWA Iowa Student Aid Commission 603 East 12th Street, 5th Floor Des Moines, IA 50319
[email protected] https://www.iowacollegeaid.gov/content/ constituent-request-review KANSAS Kansas Board of Regents 1000 SW Jackson Street, Suite 520 Topeka, KS 66612 kansasregents.org/resources/PDF/524- ComplaintProcedureandForm.pdf KENTUCKY Kentucky Council on Postsecondary Education 1024 Capital Center Dr. #320 Frankfort, KY 40601
[email protected] Kentucky Commission on Proprietary Education 911 Leawood Drive Frankfort, KY 40601 bpe.ky.gov/Applications%20and%20Forms/ Form%20to%20File%20a%20Complaint.pdf Office of the Attorney General Capitol Suite 118, 700 Capitol Avenue, Frankfort, KY 40601
[email protected] ag.ky.gov/civil/consumerprotection/complaints/ Lists/consumer_complaint/form.aspx LOUISIANA Louisiana Attorney General Office Consumer Protection Section P.O. Box 94005 Baton Rouge, LA 70804
[email protected] 1-800-351-4889, 225-326-6465 ag.state.la.us/Complaint. aspx?articleID=16&catID=15 Secondarily, complaints may also be sent to: Louisiana Board of Regents Attn: Nancy Beall or Dr. Larry Trembly P.O. Box 3677 Baton Rouge, LA 70821 regents.louisiana.gov/assets/docs/ ProprietarySchools/StudentComplaintProcedure.pdf
