2020–2021 CATALOG AND STUDENT HANDBOOK COURSE DESCRIPTIONS HSA 1050 Customer Service in Healthcare 10 hours, 1 credit This will prepare students to deliver outstanding customer service in a healthcare setting by providing them with an understanding of the factors that influence the perceptions of external and internal customers. Topics covered in this course include the psychology of patients, customer service in a diverse world, listening skills, and effective communication techniques. Prerequisite: None HSA 1146 Technology Today for Medical Administration 40 hours, 3 credits In this course, students will learn how to utilize computer software to register patients, record accurate patient information, and enter insurance information into the Electronic Health Record (EHR). Topics will include managing code diagnoses and procedures for reimbursement using the tools in the EHR. Students will also learn the essential skills needed to work with the patient schedule by scheduling appointments, cancelling appointments, and tracking patients. This course will also cover patient privacy and data security. Prerequisite : Medical Terminology; Foundations of Medical Administration HSA 1683 Exploring Healthcare Systems 30 hours, 3 credits This course provides an overview of healthcare systems and the changing landscape of healthcare access. Topics include analyzing professional specialties, insurance trends, and changing roles within medical administration. Students will also apply skills towards working with diverse populations. Prerequisite: Foundations of Medical Administration HSA 2117 US Healthcare Systems 40 hours, 4 credits This course provides an overview of the United States healthcare system. The history of the evolution of healthcare will be explored, along with the role of local, state, and federal government in healthcare delivery. An introduction to a variety of provider models and service delivery systems found in both private and public healthcare facilities will be covered, including different types of healthcare facilities. The influence of reimbursement methodologies and finance on healthcare delivery will be explored. Prerequisite: None HSA 2264 Administrative Medical Assistant Practices 30 hours, 3 credits The Administrative Medical Assistant course is designed to educate students on legal and ethical responsibilities, the importance of critical thinking, intrapersonal and communication skills, office policies, maintenance of office equipment, organization, confidentiality, insurance information, government issued policies and acts, documentation as well as functionality, and maintenance of paper and electronic medical records. Students will demonstrate competency of basic computer systems, applications, coding, documentation, legal and ethical responsibilities, customer-service skills as well as communication skills throughout the course in various structures such as exams, case scenarios, or hands-on demonstrations. Prerequisite: None HSA 2851 Practice and Professionalism in Healthcare 30 hours, 3 credits In this course, students will practice and develop skills in professionalism specific to the healthcare field. Students will understand and identify the importance of patient support services and will analyze ways to provide comprehensive service to patients. Students will be able to identify methods for practicing effective customer service in medical environments including applying knowledge in confidentiality and health information privacy. Topics include examining possible opportunities for career advancement and growth within the field. Prerequisite: Foundations of Medical Administration; Expected to be the final lower- level core course completed HSA 2918 Healthcare Administrative Office Procedures 30 hours, 3 credits This course will provide an overview of the administrative tasks that occur in the front office of a medical facility. Topics covered include telephone skills, applications of the electronic health record (EHR), creating and maintaining medical records, and basic business and bookkeeping skills. Prerequisite: None HSA 3109 Foundations of Managed Care 40 hours, 4 credits In this course, students will analyze controversial issues surrounding the managed- care delivery system, focusing on theory and the foundational concepts of managed care. Prerequisite: Introduction to Healthcare Administration HSA 3110 Introduction to Healthcare Administration 40 hours, 4 credits This course provides an exploration of the administrative principles and practices within healthcare organizations. Emphasis is placed on organization, structure, and operation of healthcare facilities. Management principles will be applied to case studies of healthcare industry scenarios. Prerequisite: None HSA 3170 Financial Management of Healthcare Organizations 40 hours, 4 credits This course focuses on healthcare finances, assets, cost concepts, capital budgeting, and general principles of accounting applied in the healthcare environment. Students will discuss the development and management of department budgets, and the common sources of healthcare revenues and expenses. Prerequisites: None HSA 3215 Healthcare Marketing 30 hours, 3 credits This course will focus on the role of marketing within a healthcare organization. Marketing has become the centerpiece that brings together quality improvement performances on a national and global scale. Students will explore the purpose of marketing as well as the concepts, tools, and skills used to help organizations reach their intended market share. Prerequisite: None HSA 3383 Quality Improvement in Healthcare 40 hours, 4 credits This course examines methods for assuring quality in healthcare and the statistical applications of measuring outcomes. There will be an emphasis on performance improvement and the relationship between healthcare quality, organizational performance, and the role of governing and accrediting bodies in healthcare organizations. Common methods and trends in quality improvement will be explored. Prerequisite: None HSA 3422 Regulation and Compliance in Healthcare 40 hours, 4 credits This course is an exploration of the many entities that regulate healthcare delivery, from local, state, and federal government to the accreditation agencies of healthcare organizations. Issues and methods for compliance with the many laws and regulations are examined. The course provides an overview of the impact of regulatory agencies on the operation of healthcare facilities. Corporate ethics and responsibilities and the operation of healthcare as a business are explored. Prerequisite: Introduction to Healthcare Administration or Introduction to Health Information Management HSA 4110 Healthcare Operations Management 40 hours, 4 credits In this course, students examine the operations of managing people, information technology, materials, and facilities in the healthcare industry. Prerequisites: None HSA 4124 International Healthcare 40 credits, 4 hours In this course, students will compare and contrast foreign healthcare services and systems, focusing on cultural, geographic, environmental, economic, and political factors. Prerequisite: Introduction to Healthcare Administration HSA 4150 Healthcare Planning and Policy Management 40 hours, 4 credits This course provides a study of current healthcare-policy issues affecting the U.S. healthcare system and the politics that drive policy and planning of healthcare delivery. The influence of participants outside the healthcare industry and the various levels of government involved in policymaking will be examined. Economic theory, trends, and the future of healthcare will be explored. Prerequisite: Introduction to Healthcare Administration HSA 4191 Healthcare Information Systems 40 hours, 4 credits The Healthcare Information Systems course focuses on how healthcare institutions can use technology and information processes and solutions to assist in the diagnosis of diseases and the documentation of patient records and other data. It also addresses the strategies and techniques healthcare business professionals can use to help increase the quality of healthcare services and the efficiency with which the services are delivered. Prerequisites: None HSA 4210 Advanced Healthcare Law and Ethics 40 hours, 4 credits This course examines ethical theories and the principles of bioethics. Students will analyze these theories and principles and apply them to ethical problems in the healthcare field. This course includes educational resources from Harvard Business Publishing. Prerequisite: None HSA 4922 Healthcare Management Capstone 30 hours, 3 credits This online course is designed to allow students to integrate the knowledge and skills gained in the Healthcare Management BS program. Through case analysis, class discussion, and a research project, students will synthesize and demonstrate their understanding of core healthcare management concepts via completion of a Capstone project approved by the instructor. Prerequisites: Expected to be the final upper- level core course completed HSA 4940 Healthcare Management Internship 70 hours, 3 credits In this course, students will apply the knowledge and skills gained throughout the Healthcare Management Bachelor Degree program. Students will synthesize and demonstrate core healthcare management concepts through both their internship and coursework. The course and internship experience will culminate with a final capstone project. Prerequisite: Healthcare Management student in last or second-to-last quarter HSA 5000 Scholarly Research and Writing 40 hours, 4 credits This course will help students gain the research and writing skills they need to be successful in their graduate courses and their career. Course topics will include research methodologies and data analysis, the creation of research questions, editing and incorporating feedback, using scholarly tone, and documenting in APA style. Students will complete a research project specific to their program of study and will present their research in a final report. Prerequisite: None HSA 5100 Introduction to Healthcare Delivery Systems 40 hours, 4 credits This course offers students an in-depth analysis of the historical development, present structure, and future direction of the U.S. healthcare system. Students will conduct ongoing comparative analyses between the healthcare system in the U.S. and the healthcare system of other developed nations. This course will provide an examination of the complexities facing the current healthcare delivery system. Students will gain insights into the various reimbursement methodologies, performance measurement tools, and current resource allocation strategies. Students will be able to identify critical challenges facing key stakeholders and articulate viable strategies for creating a more effective balance among the vertices of the iron triangle of health: costs, access, and quality. Prerequisite: None ALL CONTENT IS SUBJECT TO CHANGE BY ADDENDUM 109
